Business results usually come in ways, either direct or indirect. You can get direct results in many ways such as telesales, advertising,..etc. However, the indirect approach ensures sustainability and long term results. Having professional customer service and friendly reception is the best way to imprint a positive image of your business in your customers’ minds.
Benefits of Professional Customer Service
- Positive customer experience: Your great technology, amazing brand innovation, and high product value will all be in vain if you can’t consistently deliver a good customer experience. And, the larger your business gets, the more true that statement becomes, as it is even easier for bigger companies to lose customer loyalty.
- Higher retention rate: It is common sense that customers are more loyal when they receive better service. If you are really looking to grow your business, and live like all the successful businessmen you know, you should start caring more about retention and less about finishing your current sale. Because, hopefully, soon enough your business will grow bigger and you won’t be finding new customers as easily, therefore looking back to your current ones and promise them in a way or another that they will still receive the same quality of service.
- Higher customer lifetime value (CLV): Not only does customer service reduce returns, but it also is a major factor in making the customer buy again from you. Furthermore, it helps in getting them to be regular customers, and also increase the value of their average purchase. That, in turn, makes your average CLV skyrocket, which raises your business value and increases sustainability.
Benefits of Friendly Receptionist
In the early 2010s, some small companies decided to remove phone reception and let customers reach the departments they wanted directly. Although that gave a sense of familiarity to the company, schedules fell apart. That’s because not all the callers knew exactly what they wanted or even cared enough to stay on hold while the surprised employee was trying to figure out where to transfer.
From that we, at Fly Pie, reached the optimum formula of reception where it mixes the familiarity of “no reception” with the organization of reception. Both in one super friendly reception dedicated for your business, with a customer-centered mindset.
Why Hire A 3rd Party Customer Service / Reception?
Usually, with small businesses, it’s not only money that is a great concern but also effort. If you’re still starting your business, you wouldn’t want to increase your risks by hiring a full time call center or distract yourself from your product optimization. That’s when you can reach out to Fly Pie to represent your business in the best possible way based on our many years of experience.
Now you can pay for your customer service per minute and still ensure top quality service to your current and potential customers.
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