Every business should care about its customers’ lifetime value, and definitely care to increase it as much as possible. One of the fastest ways to do that is by having an after-sales team! Now your next target is, at least, to double your current CLV (or CLTV). The better your product and customer service is, the higher the effect of after-sales on you, as you would’ve developed customer loyalty already.
Let us, at Fly Pie, help you achieve your business goals by dedicating an after-sales department for you to increase your sales and enhance your KPIs and metrics.
Why Hire an External After-Sales Department?
The main benefit of outsourcing the after-sales service is that it leaves the company’s resources, whether money, or effort, on developing its main products or services. That is much more effective with small and medium businesses. This way, you will be enjoying the best of both worlds. On one hand, increasing customer satisfaction and having more organized and smooth operations. While on the other hand, having all your focus on your products without even increasing your risks by paying a full time after-sales agent.
Contrary to expectations, companies also use after-sales services to obtain competitive advantage. That is because after-sales is a very effective back-up if your main product / service is not up-to-date with the latest technology. Manufacturers try to maintain a standard of quality in their products and use after-sales services to bring this into reality. The downside of this strategy is that sometimes it might cause inconvenience to the customers and the end users. So, manufacturers should be careful while deciding which source to use.
Fly Pie’s After-Sales
Once you join our valued clients for after-sales, we will create a dedicated account with its agents just for your business. All you have to do is determine the status of customers/orders you would like us to recycle, and tell us if there is one product you would like to push on for your business’s best benefit. Now just relax and watch your numbers group and your pie fly.
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